Team Leader - Telesales

Job Title: Team Leader - Telesales
Total Position: One
Job Type Permanent
Job Location: Karachi
Minimum Education: Minimum Graduate, MBA preferable.
Minimum Experience: Minimum 2 Years Banking Experience in Sales and Service domain
Eligibility:
•  Target chasing abilities.
• Strong leadership and decision making skills.
• Excellent Communication Skills in English & Urdu.
• Excellent systems skills and processes.
Key Responsibilities:
 
•Ensure Quality sales, maximize call success rate by ensuring that agents are absorbing the delivered feedback and are following the standard operating procedure.
•Plan ahead for new campaign targets and ensure availability and preparation of resources. e.g. Loading of qualified data etc.
•Well aware and experienced on acquisition sales of Credit Cards and Auto Loans.
•Should have clear concept and sales mind to increase Insurance Sales ┬┐ Term Life and Credit Card insurance plans.
•Come up with findings and analysis thereby ensuring compliance.
•Achieving campaign sales targets that have been assigned by the Telesales Manager.
•Propose recommendations to the manager in order to improve conversion rate and overall agent performance.
•Ensure that the call quality standards are met that are defined by the management.
•Increasing and enhancing customer┬┐s services in terms of better courtesy and accuracy from the team.
•Ability to work a flexible schedule, including evenings and weekends, if necessary.
•Provide coaching to Telesales Agents.