Regional Operations Head

Job Title: Regional Operations Head
Total Position: Multiple
Job Type Permanent
Job Location: All Clusters
Minimum Education: Bachelors/MBA or Master¿s Degree.
Minimum Experience: Minimum 15 years of Branch Banking and Back Office experience for Graduate and 10 years for Masters.
•  Must have strong written, communication and interpersonal skills.
•  Outstanding customer service and staff management skills.
•  Goal oriented and result driven.
•  Must have understanding of overall banking operations and strong product knowledge.
Key Responsibilities:
• The incumbent must be proactive in achieving Process efficiencies by effective implementation of all Customer Service initiatives/automation/centralization etc.
• Provide support to all Business groups throughout at the branches network with improved quality of Customer Services.
• Compliance is made to all institutional/SBP policies/procedures/regulations in the branches operations by monitoring and rectification of audit exceptions.
• Strict adherence to Banks Schedule of Charges with Zero Loss/Leakage of Income.
• Ensure strict adherence to policy for overnight Cash Holding Limits.
• Ensure Strict Compliance to all SBP/Govt. Regulations to achieve improved SBP ratings.
• Ensure effective implementation of policy regarding KYC/CNIC/AML in the branches with no exceptions.
• Ensure participations in all training sessions at Training Centre.
• Have close monitoring of ATM Operations and ensure 95%+ uptime in the Districts.
• Ensure effective handing of Disciplinary Action Cases and their settlements within target time.
• Monitor ABEP branches (negotiations with the owners, renewals, execution & renovation of proposed branches).
• Transaction trend analysis on quarterly basis.
• ROH must visit branches every month as per given target.
• Control by implementing strong monitoring system at Regional level. The key steps in this regard are close monitoring of quality of DCSM visit reports & its compliance.
• Implement the Daily Monitoring System of Dash Board at Regional level and follow-up with districts & branches to arrange rectification of outstanding exceptions/alerts on Dashboard.