Branch Manager

Job Title: Branch Manager
Total Position: Multiple
Job Type Permanent
Job Location: All Clusters
Minimum Education: Bachelors/MBA or Master¿s Degree.
Minimum Experience: Must have understanding of overall banking operations.
Eligibility:
•  Good product knowledge.
•  Must have strong written, communication and interpersonal skills.
•  Outstanding customer service and staff management skills.
•  Goal oriented and result driven.
Key Responsibilities:
 
Alpha and Bravo branches
• Perform/lead assigned staff in conducting financial and non-financial transactions as per the roles defined in the Branch Model Transaction matrix.
• Identify and follow up on business acquisition opportunities and managing a prospects list in the branch¿s catchment area.
• Identify and follow up on cross sell leads identified during daily transaction handling. Managing, Coaching & mentoring of staff to achieve above median score for the branch on the CS score card.
Charlie and Delta branches
• Identify and follow up on business acquisition opportunities and managing a prospects list in the branch through proper compliant processes.
• Identify and follow up on cross sell leads identified during daily transaction handling.
• Managing, Coaching & mentoring of staff to achieve above median score for the branch on the CS score card.
• Perform/lead assigned staff in conducting financial and non-financial transactions as per the roles defined in the Branch Model Transaction matrix.
• Monitoring & resolution of service level delivery with internal business partners (CPU & lines of business).