General Information

What is a TPIN?

Transaction Personal Identification Number (TPIN) is a 4-digit number that is required to confirm a transaction.

How can I request for a TPIN?

A TPIN can be generated from the website and is emailed to your registered email address.

What if I have forgotten my TPIN?

You can simple re-generate the TPIN from the website. A new system generated TPIN will be emailed instantly to your registered email address.

Can I change my TPIN?

No, you cannot change your TPIN but you can always request a new TPIN.

I just logged in to my account for the first time and it says my daily / monthly limits are '0'. What does this mean?

Daily Transaction Limits on Netbanking are set to 1 Million by default and customers can change it by following simple instructions

I see an unclear verification code, what should I do with it?

This verification code is purposely scrambled / twisted; just type the code written on it in the “Verification Code” field given below to it

Why Limit automatically becomes zero?

For security purposes, the system automatically sets limit to zero each time customer makes ‘3’ incorrect TPIN entries,.

Follow the Limit Enhancement Process to update the limits as per your requirement.

How can I unblock my Account?

Call our Contact Center at 111-825-888 (UAN) from your registered number for your verification. Your account will be unblocked within 24 hours after the verification. .

How can I unblock my Account if I am temporarily outside Pakistan?

  • Download and complete ACCOUNT UNBLOCK REQUEST form. Please click here to download
  • Sign the form
  • Courier/Post the Original Signed Form to the address provided on the form

I have forgotten my password. What should I do?

On the password page, click 'Forgot Password'. Enter the required credentials; a system generated temporary password shall be sent to your email address.

I have forgotten my Login. What should I do?

Login Names are unique to the customer's profile. In case you have forgotten one, you will be required to re-activate your account by following the 'Getting Started' steps. However, the same login name will be assigned.

Can I change my Login Name / Password?

You cannot change your Login Name; however, you may change your password using the 'Change Password' feature in the Options section of Netbanking.

What should I do, if I suspect that my password has been exposed to others?

Immediately change your password using the 'Change Password' feature from the website.

Can I link other UBL accounts of mine to my current Internet Banking Account?

Yes, you can do so. Visit your UBL branch and submit a request in writing to link your UBL accounts with the current Internet Banking Account

Can I link other UBL accounts of mine to my current Internet Banking Account?

Yes, you can do so. Visit your UBL branch and submit a request in writing to link your UBL accounts with the current Internet Banking Account

How can I register my Email address if I am a Non-Residence Pakistani customer?

  • Download and complete Customer information amendment form available on the website
  • Fill your desired Email Address along with other details required on the form
  • Sign the form & post the form to Customer Services

Customer Services

United Bank Limited – Head Office
UBL City Building, 1st Floor
I.I. Chundrigar Road, Karachi – Pakistan

Once the request is received it will take 3 working days to get it registered.

If there is any transaction limit restriction for IBFT through UBL Netbanking?

Transaction limit for IBFT through UBL Netbanking is PKR 1,000,000.