Security Tips

Customers play a very important role in ensuring the overall security of the system and their personal information. The following are simple precautions that customers must take to safeguard security when using Netbanking:

Do not disclose your "Login Information" to anyone

  • Never reveal your Login Name/ Password or the answer to your Secret question to anyone - not even to your relatives, friends or UBL employees.
  • If you think anyone has discovered your password and/or your secret word, call us immediately on 111-825-888.
  • UBL will in no case ask you send your login / password or your secret word through an email.

Do not share your email account with anyone

Your email shall be used to send you transaction confirmations, temporary password; in case you forget one and other confidential information related to your Internet banking account. Therefore, make sure that you do not share this email account with anyone.

Always beware of Phishing Scams & Identity thieves

Phishing is an attempt to criminally and fraudulently acquire sensitive information, such as usernames, passwords and credit card details, by masquerading as a trustworthy entity in an electronic communication. It is a serious offence and is also known as Identity Theft. Phishing refers to creating an imitation of an existing legitimate Web page or the use of email to trick users into providing sensitive personal information.

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Control access to your PC & Do not use Publicly-shared PCs for Internet Banking

  • Do not allow anyone to install programs on your computer without checking that it is safe to do so.
  • Do not use Publicly-shared PCs for Internet Banking

Ensure that you are at netbanking website. Look for the SSL secure connection symbol

  • Check the website address before signing in.
  • UBL uses the latest and strongest cryptographic standards such as SSL (Secure Socket Layer), to protect the information being transferred over the Internet. This symbol will be shown every time you connect with the bank at 128-bit SSL Encryption. No symbol would be displayed if your data is not properly encrypted

Never store your “Login Name/Password” on your browser

  • Most browsers offer a facility to store your “Login Name/Password” for your convenience, but it is highly recommended that you should not use this. If you are using Internet explorer you can avoid this feature by simply going to:
  • “Tools” >> “Internet Options” >> “Content”
  • Uncheck "User names and passwords on forms" and click on "Clear Passwords"
  • Click on "OK" to save your settings

Change your “Password” on regular basis

  • Remember to change your password on regular basis.
  • Select a password that cannot be easily guessed or associated with anything personal (for example: names and birth dates). Mix numbers and letters (Uppercase & Lowercase) to provide additional security.

Keep your computer updated with latest antivirus and firewall updates

  • In order to protect your computer from virus attacks, you should keep the computer updated with the latest versions of antivirus and firewall updates.
  • Consider buying personal firewall and anti virus software to provide another level of security between the Internet and your computer.

When viewing your personal information be aware of the environment

  • When viewing your personal information or performing transactions online beware of the surrounding. Make sure that no one can see your information while performing transactions.

When viewing your personal information be aware of the environment

  • Though we have programmed the system to log-out automatically after 10 minutes of inactivity. You should never leave your computer unattended while logged in.
  • Ensure you log-out properly by selecting the 'log-out' button at the completion of your Internet Banking Session. Also close your browser after logging out.

Check your account statements on regular basis

  • Look out for transactions you don't remember making - or cash that's been transferred unexpectedly from your bank accounts.
  • Always check your transaction history details and statements regularly to make sure that all details are updated and there are no unauthorized transactions on your accounts.
  • Take note of your 'last login date and time' whenever you login to netbanking to make sure that there has not been any unauthorized access.
  • If you do find any suspicious transfers or have any doubts, you should immediately call our Contact Center on 111-825-888.

Let us know immediately if there's a problem

If you notice any unusual/unauthorized transactions, please change your password and notify us immediately.