Comments and Suggestions

Your contributions will go a long way in helping us improve our services

Which Service/Product of United Bank Limited are you availing at present?

How satisfied are you with our:

  Customer Service Manager
/ Customer Service Representative
Teller
  Satisfied Dissatisfied Satisfied Dissatisfied
Accessibility
Product Knowledge
Appearance
Responsiveness
Timeliness
Cooperation

Please rate your overall experience with United Bank Limited

  Excellent Good Fair Poor
In-branch ambience
Cleanliness of branch outdoor area
Waiting & sitting area
Appearance of Branch staff
Accessibility of Net Banking Services
ATM functionality
UBL Net Banking Services
Application Processing Time
Delivery of Welcome Pack/ Statements/ Markup Letter
Acceptability of UBL Credit Card / UBL Wallet Visa ATM / Debit Card at various retail outlets.
Drop Box facility for payment of bills
Cash counter service at branches
Satisfaction with the resolution of previous complaint (if any)

What other products / services would you like UBL to offer?

Are You Interested In availing any other product/service of United Bank Limited?

Have you experienced UBL - Contact Centre?

  Yes No
If yes, please rate the phone bankers:
  Excellent Good Fair Poor
Courtesy
Accuracy of Information
Responsiveness
Product Knowledge