Account Opening at Dukan

Customer can open UBL Omni (Level 0) Account just by following these simple steps:

Visit nearby UBL Omni Dukaan with original CNIC and initial deposit amount (Rs 100 minimum)
UBL Omni Agent will take a digital picture of customer and his/her original CNIC (front side only)
Customer will submit initial deposit amount, i.e Rs.100 (minimum) to UBL Omni Agent
Customer can ask UBL Omni agent for instant ATM card (if required) by paying Rs.250 ATM fees
Agent will provide a printed receipt along with Terms and Conditions
Customer will receive SMS from "8257" informing them that their Account Opening Request has been initiated
Customer can conduct one withdrawal and deposit transaction before account activation.
Customer will be contacted by Contact Center representative or may call 021-111825777 for account activation (subject to verification of CNIC information)
Upon activation of Omni account, customer will receive a confirmation SMS from "8257"
After activation of Omni account, the following account limits for level 0 will apply:

Visit nearby UBL OMNI Dukaan and provide Biometric thumb Impression.
Instant account will be activated (subject to NADRA verification through biometric)
Customer will submit initial deposit amount, i.e. Rs.100 (minimum) to UBL Omni Agent
Agent will provide a printed receipt along with Terms and Conditions
Customer will receive SMS from "8257" informing them that their Account Opening Request has been initiated
Customer may set his/her PIN via IVR for account activation at time of registration or call 111-825-777 for account activation to set his/her PIN to avail complete Biometric account limits.
Upon registration for UBL Omni Biometric account, the following account limits for level 1 will apply

Customer can upgrade UBL Omni from Non-Biometric Level 0 to Biometric Level 1 Account by following these simple steps:

Visit nearby UBL Omni Dukaan with original CNIC
UBL Omni Agent validates the customer's existing account credentials against provided mobile number
UBL Omni Agent asks customer for his/her biometric verification.
Upon successful biometric verification (subject to NADRA confirmation), the customer account is upgraded to biometric L-1 account.
Upon activation of UBL Omni Account, customer will receive a confirmation SMS from "8257"

Customer can open UBL Omni Level-2 Account by following the below steps:

Customer visits the nearby UBL Omni Dukaan or UBL Branch for Level-2 account registration.
In case of visiting UBL Omni Dukaan, customer will be assisted in registering biometrically for L-1 account and align UBL Omni sales team for Level-2 Upgrade.
Customer can also visit the branch for submission of Level-2 Account Opening Form.
Upon successful verification by bank staff, customer’s duly filled and signed Account Opening Form is submitted with respective department for processing.
The account opening form is processed by the bank as per regulations and customer is notified of the registration status by the UBL Omni Contact Center.

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