Account Opening at Dukan

How to open a UBL Omni (Level 0) Account - for individuals only

Customer can open UBL Omni (Level 0) Account just by following these simple steps:

  • Visit nearby UBL Omni Dukaan with original CNIC and initial deposit amount (Rs 100 minimum)
  • UBL Omni Agent will take a digital picture of customer and his/her original CNIC (front side only)
  • Customer will submit initial deposit amount, i.e Rs.100 (minimum) to UBL Omni Agent
  • Customer can ask UBL Omni agent for instant ATM card (if required) by paying Rs.250 ATM fees
  • Agent will provide a printed receipt along with Terms and Conditions
  • Customer will receive SMS from "8257" informing them that their Account Opening Request has been initiated
  • Customer can conduct one withdrawal and deposit transaction before account activation.
  • Customer will be contacted by Contact Center representative or may call 021-111825777 for account activation (subject to verification of CNIC information)
  • Upon activation of Omni account, customer will receive a confirmation SMS from "8257"
  • After activation of Omni account, the following account limits for level 0 will apply:

Non-Biometric Level 0 Limits

  • Daily Monthly Annually Maximum Account Balance Limit
  • Rs. 25,000 Rs. 40,000 Rs. 200,000 Rs. 200,000

How to open a UBL Omni Biometric (Level 1) Account - for individuals only

  • Visit nearby UBL OMNI Dukaan and provide Biometric thumb Impression.
  • Instant account will be activated (subject to NADRA verification through biometric)
  • Customer will submit initial deposit amount, i.e. Rs.100 (minimum) to UBL Omni Agent
  • Agent will provide a printed receipt along with Terms and Conditions
  • Customer will receive SMS from "8257" informing them that their Account Opening Request has been initiated
  • Customer may set his/her PIN via IVR for account activation at time of registration or call 111-825-777 for account activation to set his/her PIN to avail complete Biometric account limits.
  • Upon registration for UBL Omni Biometric account, the following account limits for level 1 will apply

Biometric and Non-Biometric Level 1 Limits

  • Daily Monthly Annually Maximum Account Balance Limit
  • Rs. 50,000 Rs. 80,000 Rs. 800,000 Rs. 400,000

How to Upgrade Omni Account

Customer can upgrade UBL Omni from Non-Biometric Level 0 to Biometric Level 1 Account by following these simple steps:

  • Visit nearby UBL Omni Dukaan with original CNIC
  • UBL Omni Agent validates the customer's existing account credentials against provided mobile number
  • UBL Omni Agent asks customer for his/her biometric verification.
  • Upon successful biometric verification (subject to NADRA confirmation), the customer account is upgraded to biometric L-1 account.
  • Upon activation of UBL Omni Account, customer will receive a confirmation SMS from "8257"

Customer can open UBL Omni Level-2 Account by following the below steps:

  • Customer visits the nearby UBL Omni Dukaan or UBL Branch for Level-2 account registration.
  • In case of visiting UBL Omni Dukaan, customer will be assisted in registering biometrically for L-1 account and align UBL Omni sales team for Level-2 Upgrade.
  • Customer can also visit the branch for submission of Level-2 Account Opening Form.
  • Upon successful verification by bank staff, customer’s duly filled and signed Account Opening Form is submitted with respective department for processing.
  • The account opening form is processed by the bank as per regulations and customer is notified of the registration status by the UBL Omni Contact Center.