Contact Us

Dear Customer,

At UBL, we value your suggestions and feedback, as we aim to achieve excellence through the highest standards of customer service.

If you have any queries, complaints or feedback you can:

Call our 24/7 UBL Contact Center at: 111-825-888 (UAN)
For people in Azad Jammu Kashmir: (021) 32446949

Write to us at:

Customer Services,
UBL City Building, 1st Floor,
I.I. Chundrigar Road
Karachi – Pakistan


Write to us and drop your complaint / feedback in the Complaint Box available in your nearest UBL branch

Fax us at Customer Services: (021)99217448

Email us at

Lodge online complaint via UBL website

Please provide the following in your communication:

  • Name
  • Mailing Address & Contact Number
  • CNIC / Account No.
  • Brief Description
  • Supporting Documents (if any)

You should expect to receive :

  • Acknowledgment of the complaint
  • An interim response in case your complaint requires further investigation
  • Intimation of the complaint resolution

If you are not satisfied with our response to your complaint, please write to, email, fax or call Banking Mohtasib Pakistan: 5th Floor, Shaheen Complex, M.R Kiyani Road, Karachi.

Fax:021-99217375, 99213904