At UBL, we value your suggestions and feedback, as we aim to achieve excellence through the highest standards of customer service.
If you have any queries, complaints or feedback you can:
Call our 24/7 UBL Contact Center at: 111-825-888 (UAN)
For people in Azad Jammu Kashmir: (021) 32446949
Write to us at:
UBL City Building, 1st Floor,
I.I. Chundrigar Road
Karachi – Pakistan
Write to us and drop your complaint / feedback in the Complaint Box available in your nearest UBL branch
Fax us at Customer Services: (021)99217448
Email us at firstname.lastname@example.org
Lodge online complaint via UBL website www.ubldirect.com
Please provide the following in your communication:
- Mailing Address & Contact Number
- CNIC / Account No.
- Brief Description
- Supporting Documents (if any)
You should expect to receive :
- Acknowledgment of the complaint
- An interim response in case your complaint requires further investigation
- Intimation of the complaint resolution
If you are not satisfied with our response to your complaint, please write to, email, fax or call Banking Mohtasib Pakistan: 5th Floor, Shaheen Complex, M.R Kiyani Road, Karachi.